VoIP Integrated CRM
Increase call volume and enhance communication workflows with CentraHub CRM
Increase call volume and enhance communication workflows with CentraHub CRM
VoIP or Voice Over Internet Protocol is a technology through which users can make phone calls using a broadband internet connection. It is also known as IP telephony. VoIP is generally used by businesses whose employees are required to make a huge number of calls every day. A VoIP Integrated CRM is a customer relationship management software using which employees can manage calls right within the application without switching to a separate VoIP dashboard.
CentraHub CRM is a SaaS CRM solution with advanced modules that automate sales, marketing, services, and other support operations. The cloud-based solution could be combined with a variety of third-party systems, including telephony, email, financials, e-commerce, and more. Its RESTful APIs allow businesses to interface with legacy and third-party applications such as external cloud drives (Google Drive or Microsoft OneDrive accounts) resulting in reduced storage costs.
The CRM is built for businesses that deal with massive volumes of support calls, service requests, and call center management. It integrates all its core modules with VoIP functionalities so that employees could access any customer profile with the click of a button and serve them better through informed and well-crafted responses. Managers could generate comprehensive reports regarding employee performance, total calls made in a specific time frame, and the call success rate, among other metrics.
The CRM solution caters to the unique requirements of all major industries and business verticals. It could be personalized to suit specific requirements through its no-code customizations and access from any device, including smartphones and tablets.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
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