A Travel CRM Software is a customer relationship management system that is used by travel agencies and operators to manage leads, follow up and respond to queries, and build strong relationships with customers. It includes features to handle core activities such as ticket booking, travel coordination, daily plans, and the whole pipeline of activities related to travel operations.
CentraHub has developed a one-stop Travel CRM Software that could be used by travel & tour operatives, agencies, and other travel companies to manage daily tasks from a unified CRM dashboard. The SaaS CRM automates all core activities in marketing, sales, and services, storing all enquiries in a single, easily accessible platform.
The travel management system’s dashboard provides travel agents with a clearly segregated view of all enquiries based on their nature and source. It is also loaded with pre-built email templates and sequences that could be triggered to respond to customer support enquiries or requests related to ticket details, prices, and more.
CentraHub’s Travel CRM Software could be integrated with the agency’s website to capture lead information through website forms, live chats, social media, and landing pages. All leads are stored and assigned automatically to sales personnel, reducing the lead response time.
Travel operatives and owners could gain insights related to most-purchased packages and use the CRM’s internal pricing tools to develop new plans. CentraHub’s Travel CRM Software also equips businesses with powerful features to build a high-performing sales funnel. Owners and managers could track the status of each sale in real-time, map the customer journey and visualize sales performance based on different metrics.
The SaaS CRM is suitable for both single-office and multi-office travel agencies. It provides owners with a centralized view of all operations in different locations, letting them identify top-performing branches, set targets, analyze ROI, and track budgets.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
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