CRM Telephony Software
Manage telephony and customer interactions with the cloud CRM solutions
Manage telephony and customer interactions with the cloud CRM solutions
CentraHub's exclusive cloud CRM telephony system automatically logs your call list into the contact database platform and avoids your trouble of manually uploading call data. It also allows you to manually upload your call data, in case you wish to make a call outside the CRM.
Generate tele-leads by calling clients straight from your browser. Integrate the telephony cloud software with third-party applications like Twilio and RingCentral for sending SMS notifications and alerts to the contacts in your database.
The cloud telephony system records each client's conversation over the call and effectively utilizes it to train your sales reps. It also helps you evaluate and assist your current sales reps and maintain a record of all the conversations to easily identify and nurture your audience.
Not at your desk? Not a problem, use the call forwarding feature in cloud telephony solution to attend calls while you are away from your workspace. You can forward calls directly to your mobile phone when you travel or to other landlines if you get caught with busy schedules and require someone else to answer.
Make your customers feel at home. Purchase local and toll-free numbers for countries you wish to provide service and assign them to the sales reps you think can best handle clients from that particular country.
Divide your sales reps according to their experience and knowledge of a particular country and train them on local favorites and practices.
Automate follow-ups and send emails within minutes after each call stating the summary of the call along with appointments scheduled, meetings arranged, etc., to keep your customers on the same page. Use our cloud CRM solution to make contextual follow-ups even with unfamiliar customers with the help of a complete call history that includes real-time details about your caller and previously recorded conversations.
Never miss a follow-up again with follow-up reminders and notifications features in our top cloud CRM telephony software. The system plans and manages follow-ups for you.
The cloud CentraHub CRM telephony solution allows users to segment their contact database depending on age, gender, location, preferences, etc., to offer personalized customer experience. For example, by segmenting your contact database in terms of geography, you can pre-record voice messages in their local language and reach them with personalized welcome greetings.
Constantly motivate your sales reps to perform better with the aid of live call metrics. Deploy cloud CRM solution to keep track of each rep's call time, monitor their conversations, and identify gaps to upgrade your sales strategies. Support sales gamification and encourage positive competition via advanced reports and analytics.
Boost your sales efforts by using the telephony integration of CentraHub CRM. Its customizable features would help you win more sales through its efficient time management and reliable tools. The setup and simplified UI would make the deployment faster and easier for your team to adapt to.
By deploying CentraHub CRM’s telephony integration for your marketing activities, you would no longer have to worry about keeping track of pending calls and follow ups. The CRM would provide your staff with daily lists of calls and follow ups so that prospects are contacted at the right time, by the right person.
Energize your service and support processes like never before by enabling our telephony integration for faster resolution of tickets. Increase customer satisfaction levels by using the proactive tools of our CRM application. Measure all calls through various metrics to improve performance. Manage high volume of calls by efficiently assigning them in the right quantity to your support reps. Get detailed reports to identify and fill gaps.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
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