Social CRM Software
Gain visibility in social media and manage multiple social channels from a single CRM
Gain visibility in social media and manage multiple social channels from a single CRM
A Social CRM Software is a customer relationship management application that integrates with social media websites and provides businesses with a one-stop dashboard from which they could manage all their social media accounts. The software is vital to engage with customers, obtain market insights, understand demand, and provide enhanced customer service.
Social Media has emerged as a disrupting force that shapes customer opinion and impacts how businesses position themselves in the market. CentraHub’s Social CRM Software is a game-changing solution that helps firms devise a social media strategy, expand their reach via creative outreach, increase brand reach, and engage customers as well as prospects through a set of AI-powered tools.
With CentraHub’s Social CRM Software, sales teams would not have to be reliant on hard selling and could deploy more subtle, less obtrusive, and cost-friendly strategies to reach the sales target. Firms can use social media platforms to drive conversations around industry topics, generating interest in their products and establishing them as the thought leader in the space.
The CRM solution unifies the management of all social media applications on a single platform. Users could interact with prospects, customers, and the general audience from within the CRM. The information gathered from the Social CRM Software supplements the customer data obtained from traditional channels. Together, both aid in providing the sales team with a clearer picture of the customer, their likes, dislikes, and behavior. The software also supports social listening and monitoring to help businesses understand what the target audience has to say about their experience with a specific product, service, or brand.
Companies could also empower their support teams using the Social CRM Software as they can provide quick resolution for common issues and troubleshoot problems over social channels. Obtaining instant feedback is yet another advantage that could be leveraged by using CentraHub’s CRM.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
No Credit Card Required
