Helpdesk CRM Software
Retain and improve customer relations with personalized service
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Customers and prospects try to reach you from various online sources. As the business grows, it gets tedious to maintain spreadsheets for every data. Deploy CentraHub CRM and forget juggling between spreadsheets and manual paperwork to maintain a record of customer conversations. Leverage helpdesk software to streamline incoming tickets from multiple sources onto a single platform. Its latest service dashboards display includes complete ticketing system information such as the number of new tickets raised, pending tickets, closed tickets, and many other crucial metrics necessary to help you improvise customer experience.
Nothing matters more than better customer support experience in today's business world. Offer quick and canned responses with chatbots through live chat on your website. Instantly reply to repeatedly asked questions and help customers find what they are looking for.
Engage in meaningful customer conversations and provide personalized solutions to build long-lasting customer relationships.
Enable your customers to help themselves. CentraHub CRM's helpdesk ticketing system records every client conversation in its database. Select frequently asked customer questions and build a knowledge base with solutions to these queries. Customers love to find answers without any external support. It is quick and a smarter way to reduce the burden on your support team members as customers receive help without even having to contact them.
Our helpdesk ticketing software offers a 360-degree view of customer contact information. It allows you to access complete contact data right from the day a lead gets registered in your CRM software until the time this lead converts into a sale. Track each stage of the customer lifecycle and record conversations in the contact database for future reference. The previous purchase and ticket history of individual lead helps you generate personalized solutions.
We have the best helpdesk software that cuts your service reps workload in half. Automate helpdesk services with CentraHub CRM and enable workflow rules to identify incoming tickets based on keywords and route them to service reps who can provide expert solutions within a minimum response time. The support desk software recognizes the frequently asked questions and sends appropriate autoresponders without even bothering the service reps to review the tickets.
Businesses operate under tight deadlines. Not every customer ticket bares equal urgency. Our cloud-based help desk software helps you streamline all your tickets and identify the ones which require immediate attention. Mark the tickets and prioritize them with color codes, enabling your reps to cater services based on the urgency of the situation.
Turn your prospects into your customers and enhance customer loyalty by smartly managing conversations with them. Access universal inbox of the helpdesk software. It automatically collaborates and organizes customer conversations from various media onto a single platform. Maintain records of every customer transaction into the CRM database and effectively utilize it to increase productivity.
Everyone makes mistakes. But it is essential to realize and rectify the errors as soon as possible. Leverage CentraHub CRM's real-time reporting tools that help you recognize and correct any loopholes in your support service. Access the advanced reporting features to view and monitor customer support analytics constantly. Make informed decisions to stay ahead of your competitors.
Your helpdesk team may consist of many staff. When multiple helpdesk members assist your customer at different times, it often creates a larger conversation window every time they reach you. Often, hours are staggered to solve a single problem, communications are lost or postponed, and customers need to wait longer than necessary.
Our web based helpdesk software solves all these problems. The system helps you keep track of each conversation so that it can be taken up from where it ended, irrespective of the staff answering the queries. This leads to quicker ticket resolution.
Customers always expect accurate responses to their queries. When your ticket volume increases, it becomes way difficult to give equal attention to all the requests raised, and some are even lost, especially when you use manual or obsolete methods to do so. Failing to resolve the issues could negatively impact your brand reputation, and you can even lose customers to your competitors.
Our helpdesk management system keeps track of tickets, automates time-consuming tasks, and enables your support staff to ensure no query is left unanswered.
Continuous communication with customers is essential. Our cloud helpdesk software allows your support team to access the system anywhere and through any device with an internet connection. This offers them the mobility to identify important tickets on the go and provide service as and when required.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
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