Customer Tracking Software
Track and monitor your customer interactions automatically
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Our customer tracking software makes life easy by providing the right information at the right time. Streamline contact information of prospects and customers into your CRM database to access customer contact information anytime. Manage multiple contacts by grouping them according to your requirements and tracking each group's progress time and again.
Empower your service reps with customer tracking tools, which provides them with a 360-degree view of the customers, their complete purchase history, and their interactions with your company.
Your customers would want to know every detail of their purchase. Create custom-made product catalogs that provide complete product information via CentraHub CRM's customer tracking tool. Include warranty information, type of contract, and other crucial details and attach them to the purchase order such that your customers get a bird's-eye view of their purchase.
Delight your customers with abundant information on the products and services they aspire to buy. Help them make informed decisions with our latest and customizable product catalogs, handbooks and price books.
Manual processing of customer tickets is a thing of the past. Streamline and track individual customer tickets and save every single customer interaction in your CRM database. Access previously raised service tickets by any customer to understand and provide tailor-made solutions that best fit their requirements.
Our customer support tracking software has a data repository of customer tickets, which gives crucial information such as the service reps to whom the tickets have been assigned to, with information on who closed which ticket on what date and time. Manage tickets like a pro. With the advanced tracking system, increase your customer retention rates and provides the shortest response time to any ticket.
The adept customer tracking tools in CentraHub CRM help you track and analyze crucial customer metrics such as the number of tickets raised, the number of sales converted, the percentage of repeat customers, etc. Select your favorite metrics and display them on a customizable sales dashboard to constantly monitor and track customer behavior throughout your sales lifecycle.
Make informed decisions with powerful tracking customer software to drive better revenue growth.
Constantly track customers’ purchase journeys with real-time notifications and alerts that help you stay up-to-date on each stage of your customer life cycle. Receive desktop, laptop, and mobile phone notifications every time your customer attempts to reach you. Utilize customer service tracking software to monitor and moderate notifications to improve your service teams’ performance.
With our best customer tracking software, record all communication between your sales reps or support/service team and customers. This allows you to keep track of each stage of your customers' journey, including their interaction through email, phone calls, and other modes.
Use customer communication and interaction data to determine the perfect time and preferred medium for reaching your customers to pitch your new product or service and get the sale.
Our customer tracking software keeps records of your client activities while allowing you to set alerts for the next meeting. Your staff gets notified about the schedule. This helps them know when and with which customers they need to follow up and access the specifications from their last conversation.
Being connected to your customers ensures that no sales opportunities slip through the cracks and increases the chance of getting conversions
One of the prime benefits of using our customer tracking software is that it improves your understanding of the issues faced by your customers. The system allows your team to retrieve all activity concerning your customers’ past purchases and preferences. This information aids them in finding the right solutions quickly.
Using this strategy, you can improve your customer satisfaction and improve your customer retention rates, which often translates into revenue for your organization.
Grow their businesses with us.
The Centra CRM software has given us a centralized view on your business and control everything we do.
It is not a difficult system to learn. The quality of training that was provided for staff at head office was good and they now enjoying on the system.
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